Changes to the Privacy Policy and Your Duty to Inform Us of Changes

We regularly review our privacy policy to ensure its accuracy. It is important that the personal data we hold about you remains accurate and up to date. Please notify us of any changes to your personal information during your relationship with us.

The Type of Personal Information We Collect

We collect and process the following types of information:

• Identity Data: First name, last name, child’s name, child’s date of birth, school year, and educational background.
• Contact Data: Email address, home address, telephone numbers.
• Financial Data: Bank details, payment card details.
• Transaction Data: Payment history.
• Technical Data: Login data.
• Profile Data: Purchases, preferences, feedback.
• Usage Data: How you use our website and services.
• Marketing and Communications Data: Your preferences for marketing and communication.

How We Collect and Use Your Personal Information

We collect most personal information directly from you to:

• Manage our relationship with you.
• Process and deliver our tuition services.
• Fulfill financial obligations.
• Provide updates on our services and promotions.

We may also collect data through automated technologies when you interact with our website using cookies.

We use this information to:

• Contact you regarding your child’s tuition.
• Improve our services.
• Send promotional updates and newsletters.
• Comply with legal obligations.

We may share this information with tutors working for Elite11PlusTuition.

Legal Basis for Processing Your Information

Under the UK GDPR, the legal bases we rely on include:

• Consent: You can withdraw your consent at any time by contacting us.
• Contractual obligation.
• Legal obligation.
• Legitimate interest.

How We Store Your Personal Information

Your personal data is securely stored. We retain it for as long as necessary, considering the amount, nature, sensitivity, and the purposes for which it was collected. We also consider applicable legal, regulatory, and tax requirements when determining the retention period.

Your Data Protection Rights

Under data protection law, you have the following rights:

• Right of access: Request copies of your personal information.
• Right to rectification: Correct inaccurate or incomplete information.
• Right to erasure: Request deletion of your data in certain situations.
• Right to restrict processing: Request limitations on how your data is used in certain circumstances.
• Right to object to processing: Object to processing in certain situations.
• Right to data portability: Request transfer of your data to another organization or to you.

You will not be charged for exercising these rights. We will respond within one month of your request. Please contact us at info@elite11plustuition.co.uk to make any requests.

How to Complain

If you have concerns about how we handle your personal data, you can contact us at info@elite11plustuition.co.uk or raise a complaint with the Information Commissioner’s Office (ICO).

ICO Contact Information:

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk